Shipping Policy – TailWaggle

Last updated: October 9, 2026

At TailWaggle, we want every shopping experience to be simple, reliable, and enjoyable. We understand how important your pets are to you, and we work to ensure that your orders are processed carefully and delivered as smoothly as possible.

Please review our shipping policy below for information about order processing, delivery, and shipment tracking.

1. Order Processing

Orders are processed after payment has been successfully received.

• Processing time: Orders are typically processed within 1–3 business days.

• Orders placed on weekends or public holidays will generally begin processing on the next business day.

• During busy periods, holidays, or unexpected operational delays, processing may take longer than usual.

You will receive an order confirmation email after placing your order. Please check your email for updates regarding your purchase.

2. Shipping Destinations

TailWaggle ships to selected destinations based on the shipping options available at checkout.

Available shipping destinations may vary depending on the product and delivery address. Please enter your complete shipping address at checkout to confirm whether delivery is available to your location.

If your destination is not available, please contact our customer support team for assistance.

3. Shipping Rates

Shipping fees are calculated based on your delivery destination, order details, and the shipping options available at checkout.

Any applicable shipping charges will be displayed before you complete your purchase.

Please note: If free shipping promotions are available, the applicable eligibility requirements will be displayed on our website or at checkout.

4. Estimated Delivery Times

Delivery times depend on your location, the product ordered, and the shipping carrier.

As a general guide, estimated delivery times will be displayed at checkout or communicated through the relevant product information when available.

Please remember that delivery estimates are not guaranteed. Delays may occur due to customs inspections, weather conditions, carrier disruptions, public holidays, or other circumstances beyond our reasonable control.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

You can use the tracking details to monitor your shipment and follow its progress toward delivery.

Please allow some time for tracking information to become active after the shipping confirmation has been sent.

If your tracking information has not updated for an extended period, please contact our support team for assistance.

6. Incorrect Shipping Addresses

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please double-check your name, street address, postal code, and contact details before completing your purchase.

If you notice an error, contact us as soon as possible. We will do our best to help, but changes may not be possible once an order has been processed or shipped.

Additional delivery charges may apply if a parcel must be reshipped because of incorrect or incomplete address information, subject to applicable law.

7. Delayed, Lost, or Missing Packages

Although we work to provide a smooth delivery experience, unexpected shipping delays can occasionally occur.

If your order has not arrived within the estimated delivery period, please contact us with your order number and tracking details, if available.

We will review the available shipping information and help you determine the appropriate next steps.

If tracking shows that a package has been delivered but you have not received it, please check your delivery location and with household members or your local carrier before contacting us.

We will assess reported missing shipments fairly and in accordance with applicable consumer protection laws.

8. Damaged, Incorrect, or Missing Items

We want you to receive the products you ordered in satisfactory condition.

If your order arrives damaged, contains an incorrect item, or is missing a product, please contact us as soon as possible. Include your order number, a description of the issue, and photographs where appropriate.

Our team will review your report and explain the available resolution, which may include a replacement, refund, or another appropriate remedy under our policies and applicable law.

Your statutory consumer rights remain unaffected.

9. Customs Duties and Taxes

For international orders, additional customs duties, import taxes, or other charges may apply depending on the destination country's regulations and the terms of your purchase.

Where applicable, these charges and responsibilities will be handled in accordance with the relevant laws and the information provided during checkout.

10. Split Shipments

Depending on product availability and fulfillment arrangements, items within a single order may occasionally be shipped separately.

If this happens, your items may arrive at different times. Separate tracking information may be provided when available.

11. Contact Us

Have a question about shipping or the status of your order? Our team is here to help.

Please contact us through the contact page on our website:

Website: https://tailwaggle.shop/

When contacting us about an existing order, please include your order number so we can assist you more efficiently.

Thank you for choosing TailWaggle. We appreciate your trust and look forward to serving you and your beloved pets!

The TailWaggle Team